Customer Support First
Customers should contact support as soon as possible if an order appears incorrect, damaged, delayed, missing, or otherwise not as expected.
Customer Care
Refund and Replacement Policy
Capital City Provisions, LLC wants customer issues handled clearly, quickly, and fairly while respecting the realities of freezer-ready food delivery.
Support Review
Food delivery issues need fast communication.
Perishable Goods
Because food products are perishable, refunds and replacements may depend on timing, condition, documentation, delivery status, and whether the product can be reasonably verified.
Replacement Review
Capital City Provisions may review photos, delivery notes, route records, supplier information, and customer communication before approving a replacement, credit, or refund.
No Unauthorized Disposal Claims
Customers should preserve relevant packaging, labels, photos, and details when reporting an issue so support can review the concern accurately.
Need Help?
Start with support.
Send your name, order details, delivery area, photos if available, and a short explanation so the team can review the issue.